Express Moving Consultants

I called and scheduled a move from Pennsylvania to Missouri on May 21st for June 18th, and of course was promptly charged my deposit fee of $1202.83. The day before (June 17th), I got a call with a time for the next day and everything was going great. Then, one hour before they were supposed to be here….yes, literally ONE HOUR, they called and canceled ans tried to bump me another week. I had told them I was really disappointed and was going to try to find another company, which I did. By Saturday, I remembered that the refund that I had requested could not be completed on my end because my debit card had been locked out earlier in the week from my bank because it had been compromised, so I called and lefty message with “Patrick” that I had been dealing with earlier in the week. He called me back Saturday, demanding that I tell him who the other company was that was moving me, stating that there’s NO WAY I’m ever going to see a dime of my money and that he was the only one on this earth who could help me. He then proceeded to say that I had called him a racial slur, and then called me a bunch of racial slurs, asked me how many trailers I had lived in, proceeded to brag about himself having a Lamborghini, and further state that I’ll “never see one cent of that money”. Now, whenever you call either one of Express’ numbers, one conveniently has a full mailbox (866-295-7772), and the other one just gives an automated odd message saying that “the number cannot be reached” (360-208-9658). Worst company I have ever dealt with. If zero stars were an option, I would have given that.

Official company response

This review doesn't make any sense - Mr. Scott canceled his move and received a full refund from us. There's literally nothing else to the story on our end, but we do know he booked with 4 different moving companies for this move, which is why he had to cancel with us and a couple of other companies too. He did mention a similar story to the one written here when he canceled with us, but about one of the other companies he mistakenly double or triple booked with that he was trying to get a refund from. So this is a case of mistaken identity, it's really the only possibility we can come up with. When you're moving things are stressful and confusing, which causes things like this to happen and we get it, no big deal. We hope you love Missouri and that Missouri loves you! Congrats on the move!

^^This response from the company to my initial review is bogus. The only reason why I did receive a full refund is because I went through my bank, because I could never get a hold of anyone there, when I called their 2 separate phone numbers dozens of times and had sent countless emails, I never got a response. Conveniently, their voicemail boxes were always full and you could leave no message on top of that.

The only reason I booked with “so many different moving companies” is because they all did the same thing you guys did: collect a deposit immediately, promised a time and date to show up, and then left me hanging literally at the 11th hour after they bailed. Get your story straight if you’re going to write it down - I never canceled with you because I had other moving companies booked. I canceled with you because you didn’t show up when you said you were going to, so obviously I had to try to call someone else. My apartment was already promised to someone by the end of the month, which left me a short window after you guys bailed.

Glad to see you never mentioned Patrick’s antics, either. I hope, for a lot of other peoples sakes, that he’s been removed from the company by now.

Move size: 2 Bedroom Home Service cost: $1202

Everyone we worked with at Express and the carrier they assigned (Encore) was great!

Chuck provided an excellent experience and made me feel comfortable about the long distance moving process. Fortunately he warned us we would need a parking permit at our destination in Portland as he was raised there and knew.

Bernice @ the customer service department answered my questions and ensured everything was addressed properly. The driver Express assigned for my move named Stephen (and crews on both ends) were beyond excellent. I was extremely impressed by Stephen's attention to detail and the care he paid to our move as well as his awesome abilities as a lead foreman.

4/5 (Delivery longer than expected by 4 days, but within "spread" for 2000-3000 miles)

Move size: 4 Bedroom Home Service cost: $16878

What a scam. I needed to cancel my contract with this company because I realized I had more to move than had informed them of and the cost was not going to be to my favor and I needed a pod more than a few feet of a shared truck for my upcoming move in the end of December. Well this is how it all happened. A very convincing lady named Sidney who happens to be the owner camron’s wife called me on November 11th and was very convincing that I should choose their company for my move to Texas. For some reason I trusted what she told me and as we were talking on the phone she texted me a contract to sign and took my credit card information. My card was charged over 1200 deposit and I was thinking I had a few days to think it over and check the company and go over my inventory. 5 days later reached out to them and requested to cancel my shipment since I needed a much bigger space and a pod is what would work for me. when out of no where the phone was handed to a very RUDE Patrick blaming me for signing before reading the cancellation policy. I explained to him that the contract was signed over the phone and the sales person didn’t even say anything about cancellation policy. He went off on me and said it’s non refundable What the heck 1200.00 non refundable?? Than handed the phone to the sales person Sidney and she told me she had nothing to do with the billing department. The reviews were so disturbing that I just didn’t want to be using them as my moving company. In fact they don’t have a moving facility and are the third party after scamming people they refer the account to a moving company. She failed to tell me that they are only a third party and not a moving company. She failed to tell me that in case of any lost or damage to my belongings I had to deal with those who did the actual moving at my own expense. She failed to tell me that their cancellation policy is the worst ever even though I gave them more than thirty days notice. This company is the worst I ever dealt with and after some research I find that they have lost peoples belongings. I won’t let them scam me and will take this matter to a different level. Don’t hire this company. Very un-supporting and rude. They don’t know what customer service means.

Move size: 1 Bedroom Home Service cost: $3531

In the middle of a lawsuit with this horrible company. Long story short I was hardcore scammed by this company. Do not hire them!! I saw these good reviews and that’s why I did but they all must be shams because they were a nightmare. Theyll push you to sign and pay a deposit but their estimate means nothing. They’ll tell you the carrier they use is great (move us inc) and send you a fraud company instead. (Radius moving) doubled the estimate and wouldn’t give me my stuff back until I paid it. Hoping to take this company down but until that happens do not be like me. All of my precious belongings were destroyed. Run!

Move size: 3 Bedroom Home Service cost: $6000

My initial interaction was good. But when I submitted a list of a few additional items (suitcases, skis, coat rack, NO major pieces of furniture) the price of the move increased by 250% from $5,000 to $11,000. This was done via a phone call and Express Movers was unable to provide any detail in writing as to why the price increased, so I cancelled the contract. Express Movers became unresponsive at this point.

When I disputed the charge they did provide the detail in writing. It looks like the issue came down to them counting my boxes twice in the second estimate. Express Moving is trying to keep my deposit of $1,500 even though the mistake was made by them and they were unable to provide reasonable written details in a timely manner.

If you would like more information feel free to reach out to me. I strongly recommend finding a different option for your move.

Move size: 2 Bedroom Home Service cost: $11000

Avoid express!!! They gave me a quote of 1900 and it ended up being 3510 for a one bedroom. My stuff is 2 weeks late and I have called several times and no one can tell me where my things are. Scott hung up on me and said he doesn’t have a gps so he doesn’t kno where my stuff is. The owner [NAME EDIT] doesn’t kno anything either. Trust me the 5 star reviews are fake!!! The real reviews are the people that are giving specifics. They use radius moving and they are a scam!! Trust me don’t believe the good reviews!!!! I have worked in the logistics business so I am going to make sure all my contacts kno they are horrible and I am going to do a YouTube video about my experience!! I am also going to make sure I leave a google review

I guess you didn’t think I am going to respond to your response to my review of your horrible organization. Please let me be clear just because your response was long and detailed doesn’t mean it was the truth. Express consulting reached out to me and didn’t give me ALL the information needed to make the best decision for my move. You stated I didn’t complete a follow up review. That isn’t correct. I submitted a follow up review of inventory on email because I requested a change in date to for the pick up. Your personnel was incompetent because y’all called me on to pick up my stuff and I told you the date was changed and you apologized to me saying that the guy who was supposed to get the email didn’t do his job and that you would make the necessary changes. So don’t come on this review not telling the truth. I was told that boxes would be supplied for me but wasn’t told they would be an extra charge. You stated I didn’t argue about the extra charges. Of course I didn’t. Who would when your expect yo leave your apartment that day and no time to look for an alternative. Don’t make it seem like I was ok with what was going on. I had no choice but to accept because I had to be out of my place that day. Also I asked the guy who was asking my things before he even started how much was this going to be. I asked several times before he started packing and he kept saying I won’t kno until I’m done but I will get you a good discount. I had 2 others ladies with me on that to vouch for this. They to were suspicious about how he couldn’t give me a price. I even asked for an estimate before he packed my things and he kept saying he didn’t kno.

So let me address where I said you didn’t kno where my things were. I called y’all on July 1st because I was told to put the date on the contract when I would be ready for my things to be delivered and that it would be delivered within a few days for when I would call to let them kno I was ready for delivery. You didn’t hear from me from pick up June 5th till July 1st cause I had already told your guys I didn’t need my things until on or after July 1st. I called day after day from July 1 st until the day I wrote my review July 15th asking when I would get my things. I spoke to [NAME EDIT] several times and he keep giving me the run around and then I began to ask do you even kno where my things are and have they been even pick up and in route and he kept giving me the run around. So please don’t lie. If your office didn’t know what was going on it was because Scott wasn’t telling you what was going on. Now here is where you are straight up liers. You said I didn’t contact you about a move in date and place a secured delivery and I needed to complete a form and y’all told me this and received my delivery the same day????? Such a lie!!! I never signed any additional paperwork other than the paperwork I signed on the pick up June 5th and on my delivery date which was August 25th. I have several emails with Scott asking what is going on with my things. [NAME EDIT] avoided me for weeks and I finally got an answer saying read my BOL saying they had 30 business days from the day I put that I was available for delivery (July 1st) for them to deliver my stuff before they have to pay a penalty. So I have the emails to prove that I had been inquiring about my things and I had been getting the run around only to be told that basically we don’t have to deliver until 30 business days. Another lie you said Mr [NAME EDIT] refunded me for my inconvenience? Lies!!!!! He refunded me because I told him I was promised my things a few days after July 1st and like I stated before he didn’t know anything about what going on cause that what he told me!! He called me back later to tell me that things where delayed and that I would have my things by the end of that week and he venmo me 150 for his company not up holding to there word. This delivery form y’all keep talking about doesn’t even exist. I was in constant communication about when I needed my things. I called the owner [NAME EDIT] several times after not receiving my things and he stopped answering my calls. I called him several times and left several messages and he never called me back. I had to get into contact with Radius to find out what was going on with my things.

As I stated before Express Moving are the worst to deal with. They are only consultants. The aren’t a moving company. They are the middle man. As they did me they will you in with a very undercharged rate and inflate the price when you are vulnerable. They will not explain to you the entire process and will take advantage of it. They have no control after your things are picked up. Never go to express moving or a company like them. When I finally spoke to radius moving ( the actual movers) I was able to get straight and direct answers. So I repeat DO NOT GO TO EXPRESS MOVING CONSULTANTS OR ANY OTHER COMPANY LIKE IT. Y’all are a trash company!!!!

Move size: 1 Bedroom Home Service cost: $3510

‼️Don’t hire this company ‼️

They give less estimate for taking the contract. Then another company ❗️Radius ❗️will come and they double up the charges.

After that your belongings will not be delivered. You will keep on calling and mailing but all in vain.

This all has happened with us

Both ‼️Express and Radius ‼️have stolen our stuff. We are in a miserable position because of them. These both companies are “Thugs of America”.

Move size: 3 Bedroom Home Service cost: $6000

This company is a joke. They LIE, they don’t show up on time and don’t deliver your stuff in a timely manner. They quote you a low price just to get you to sign with them and put down a non-refundable deposit then show up to get your stuff and the price DOUBLES. They are dishonest, disgusting thieves. You get tossed around from person to person and they all tell you different things. It takes days to get in touch with them as they ignore your calls and emails. They tell you what you want to hear just to appease then stab you in the back by charging more on pickup. PATRICK is the RUDEST person and so inconsiderate and unprofessional. He thrives on screwing innocent people with the old bait and switch scam. He SCREAMS and CURSES at you when you get upset and don’t agree. What kind of businessman does this? If you’re reading this - RUN THE OTHER WAY!

Move size: 1 Bedroom Home Service cost: $3900

This company was horrible to work with, and one star is too many. Communication pre-move was poor, and quoting was worse. The first consultant quoted $19k for the move, but when I said I wanted to shop around, they reduced to $15k. That consultant quit, and another worked to verify everything closer to the move, after several emails seeking confirmation. That consultant said they knew exactly how much space was needed when I verbally described the furnishings and belongings to be moved. He suggested it was significantly less than what was originally quoted. This concerned me so I asked multiple times to do a FaceTime/video walk through to ensure that the number was correct and this was refused, indicating that video would make it harder. They were very wrong, and the volume was roughly double the final estimate. Further, they hired the absolute worst movers in the world. They were supposed to show up “early”, but didn’t come until 1pm. They trashed the house, trashed the belongings, and somehow “lost” two desks, five kitchen table chairs, a massive snow blower, and a few other belongings. The movers destroyed or significantly damaged several other pieces of furniture. We were originally quoted a kitchen pack to be included, but they only packed a few of the dishes. I had to scramble to pack what I could, and the movers refused to pack and transport hundreds of dollars of unopened and non-perishable food. I have tried to contact Express Moving Consultants to help us hold the movers accountable, and they have ignored us for several weeks. We are now pursing legal action.

Move size: 4+ Bedroom Home Service cost: $24500

Contacted this company and spoke with Alex Parks as the coordinator. (My reference number is N5154014) I was promised they could get my furniture to PA from FL in 4 days. I paid them $774 from 6/18 for their fees. Then another company was sent to my house on 6/28 to pick up the furniture where I am supposed to pay another $1100 on day of pick. I paid it and they picked up the furniture and to date I have still not received my furniture in PA. STAY AWAY FROM THIS COMPANY. IT IS A SCAM. Today no one can tell me where my 3 bedrooms of furniture is.

Move size: 3 Bedroom Home Service cost: $774

What we liked most is the way this agency and its employees were that they were expeditious and did what they said they would do as quickly as possible. Great advice given by the sales rep Shawn Edwards in regards to keeping our box count volume in line with the original estimated boxes and sizes avoiding unnecessary billing increases. Good follow-through and attention to detail leading up to our moving day. Alex was easy enough to work with for changing our moving inventory, but declined to increase our load size as he advised it would be better to have final revision on site with the foreman that worked for the carrier they assigned.

On the actual day of the move we were contacted by the office to see if all was going well since we were not present for pack and load... the packers seemed to take care to ensure items were not going to get destroyed moving 3,000+ miles or even damaged (aside from typical knicks here and there) and the claims process was relatively simple to start though dealing with the adjuster (as with any) was not the greatest, but also not Express' fault. Total claim was about $321.22 and they located a professional to repair my pool table slate which was damaged due to our own ignorance in regards to fragility of the pieces inside.

Overall good move - Wish they would've set me up with someone to crate the slate ahead of time, but allegedly they believed this to have been taken care of by us and corrected afterwards as possible. Delivery could have been a bit faster - Instead of 10-14 days as stated by Shawn it took 17 days total in real time not business days.

4/5 stars - Recommend for those that have moved long distance several times and understand the go around with the "non binding" estimates or "binding" and can be accurate as to contents to be packed professionally or simply transported with padding, blankets and tape to seal as standard.

Thanks guys!

Move size: 4 Bedroom Home Service cost: $11344

I’ve done a few corporate moves and this was by far my best experience. Maxine at Express Moving was great at coordinating and scheduling my move. She was so nice and personal. Her updates and communication throughout the process was exactly what I’d want to keep myself and my husband updated through the already stressful moving process. He was professional, hardworking, and courteous with every interaction. He even gave us a list of recommendations of places to check out based on his experiences in the area after unloading our stuff.

I had low expectations for customer service from a mover based on past experiences, yet Maxine and the Express Moving crew was top notch not just for a moving service but anyone in the customer service industry.

Move size: 2 Bedroom Home Service cost: $3700

Please don’t trust this company they are scammers and aren’t the actual moving company, me and my wife agree and trusted this company to move our things from South Carolina to Texas. We were Pacific about what We knew what we wanted and how we wanted to be moved and didn’t receive nothing and return. 3 days before it was time to move the company back out of the agreement, which I paid a deposit for and still haven’t yet received my deposit back. This was very unprofessional and hurtful to me and my family.

Move size: 4+ Bedroom Home Service cost: $5400

On the positive side, my stuff arrived within one week all the way across the country, and because I had labeled every single box, I did not lose anything. Miraculously, only 3 glasses and plates were broken. The DRIVERS from Radius Moving(and their helpers) were polite, efficient and reasonable.

However, my experience with the sales process is similar to many reviews on here and SUPER STRESSFUL. This "consulting" company Express Moving is in definitely in cahoots with the moving company "Radius Movers"-- the Express consultants will give you a low-ball estimate to get you to sign a “binding” contract and make a deposit. Despite being VERY CLEAR how much stuff I needed to move, the actual move cost me more because they milked me for more money when my stuff was half-way loaded onto the truck, claiming I had under-estimated my load, which I did not. “Binding” does NOT mean that you won’t pay more, even though they reassured me their estimate was solid.

You sign the official contract (pages of tiny print) when the truck is fully loaded, which makes it nearly impossible to stop and read everything you are signing because the driver is antsy to leave. At delivery, because a smaller truck was needed to get down my street (which I had been clear about at the outset) they wanted to charge me an additional $650 in order to get my stuff to my house. Not one person made it clear verbally that the small truck would be extra money at delivery, though it was in the very small print of the contract. I ended up renting my own Uhaul and did the last leg of the move myself. The sales people are verbally reassuring on the phone, but the reassurances are hollow. When I told Patrick that they should cover that last $650, and I had no recourse as a consumer but to complain online, he essentially told me I was a terrible person, and that “moving just sucks so get over it.” Bottom line-- measure exactly what you are moving in CUBIC FEET. If you do this, the estimate will stack up to be about the same as reputable companies. Don't fall for a low estimate, not worth the heartache and stress.

Original estimate $4100, actual cost $6650 (had I not rented my own Uhaul), plus high blood pressure and gray hair.

Read more at: https://www.mymovingreviews.com/write-a-review/step-1

Move size: 1 Bedroom Home Service cost: $6650

If you're moving out of an apartment, Express is definitely the way to go. This was my second time moving across the country and my move to Montana was an absolute NIGHTMARE. I was calling multiple moving companies in the planning stages because I knew in my mind that I don't want to be waiting an entire month again and sleep on the floor of an empty apartment. Anyhow, I even considered PODS for this move but after talking with Maxine at Express Moving, they supplied me with all the nitty gritty details of what would happen if I moved with them. I think she was the 4th person that I got a moving quote from. We talk for a bit and even though I might pay a little more with them, she was not fumbling over her words like the other people I was talking to. She even answered more questions than the other companies so that gave me more confidence. Might sound silly but I went with my gut on this one. Could this trip possibly go worse than my last?

Closer to my move date, Patrick the dispatcher gives me a call just to double check everything on my inventory and to go over the paper work one more time. This was very professional and honest of him and he even warned me about other companies that like to sneak certain clauses in their contracts. Dodged a bullet for sure! So as of that time, everything is pretty crystal clear. Pay the remainder in halfs at Montana and the other half in Maryland. Pretty simple. They told me too that delivery could take a couple of weeks thinking that I might be worried but I planned to stay with old college friends when I got to LA so that is just fine.

A company called Radius showed up friday morning that I guess works with Express Moving and they were the best. The guys were super nice and super helpful. They could clearly see I was a little nervous to be moving again after telling them my horror story about last time. They kindly told me to relax, sit back and let them do all the work. Helps too that a couple of the guys were pretty cute lol. So they did. I handed over my keys to the now old apartment and was Maryland bound that night.

A week goes by and I'm curious so I call Express just to check up on everything. I ended up talking to Kyle in customer service who was very courteous and willing to get me a better window of time to when I could expect them in

Maryland. I wasn't really in a rush and knew to expect it to take a couple of weeks. He ended up calling me back about a half hour later with the update. I will be receiving my things just before the 14 day mark and that he will call me once he has more information so I can be ready. He called back the next day to tell me that they will be here on wednesday! Horray! The only thing that went wrong when the guys were unloading the truck is that a box of my clothes fell off of a stack of boxes and dented a corner. I could not believe that it went the way it did after last time. The last company I used to move lost boxes and broke table legs.

I want to give a special THANK YOU to the entire Express Moving team for this seamless walk in the park. This was a dream compared to my last moving nightmare. 110% will be contacting you all if I need help in the future. You guys ROCK!

Move size: 2 Bedroom Home Service cost: $2400

This is a broker moving company that subcontracts other movers. This company lies about delivery timeframe and is very unprofessional. Movers made us tip them illegally (Radial movers) and all company reps give you different information about delivery time frames. I was over charged with a false cubic ft. Radial company employees were extremely rude and didn’t try to rectify the issues at all. This has by far been the worse customer experience I’ve ever had with any company. Do not use this company to move. You will wait at least 3 or more weeks to have your property delivered. I was told 3-5 days and it’s been 3 weeks already. Caused me to have to spend money on hotels, clothes, and other needed expenses.

Move size: 2 Bedroom Home Service cost: $4900

This company is a complete scam. I paid over $5000 for them to help me move from South Carolina to Texas and it was a complete waste of money. They take your money and sell your contact to the lowest bidder then completely ignore you. Before signing the contact I asked about the 30 business day delivery window and they said that was standard in contracts from one state to another state. We have a 20 minute discussion about it and they assured me it was not an issue as long as I gave enough notice of my delivery date. They never offered me a premium option for a delivery date. You have to pay extra if you want delivery date. I called and signed a form for a delivery date on 12/28/2022 for a delivery on 2/15/2022. I emailed several times before to confirm the date and no one responded. On the 16th Express Moving finally texted me and said I was a "priority" and they would get me a status by the end of the day. Around 10PM I got a call from a guy that was drunk that refused to give me his name, then demanded my SSN and when I would give it to me he started asking for by birth zip code. He ended up telling me everyone quit and he had every right to wait up to 30 business days (6 weeks) to delivery my property. He was laughing on the phone. He thought my frustration was funny. He called just to bully and harass me. Express Moving has 100% ignored me since the drunk guy called.. No response to any emails calls or text. Nothing. It has been over a month since my delivery date and Express Moving is still completely ignoring me. Hiring a moving consultant was complete waste of money. I could have found a crappy moving company on my own and it would have been cheaper. Don't bother wasting your money on a moving consultant. If something goes wrong they are not going to help. They already got paid and can care less what happens to you stuff or how the local company treats you.

Move size: 1 Bedroom Home Service cost: $6000

USED EXPRESS MOVING CONSULTANTS, THEN ALL MOVING RELOCATION PICKED UP MY FURNITURE.

DO NOTUSE STARTED OUT AROUND 3000.00 DID EVERYTHING I WAS TOLD TO DO. SENT PICTURES OF EVERYTHING I WAS MOVING AND IT IS ENDING UP COSTING ME 6,711.00. PICKED UP MY FURNITURE ON 05/16/2021 AND AS OF 06/26/2021 I STILL DO NOT HAVE MY FURNITURE DELIVERED. i HAVE CALLED 5 OR 6 DIFFERENT NUMBERS AND ALL THREY SAY IS WHEN THE DRIVER HAS EVERYTHING LOADED THEY WILL CALL. THEY DO NOT CALL BACK.

Move size: Partial Move Service cost: $6711